Highcroft Veterinary Group - Haycombe Veterinary Centre

Highcroft Veterinary Group – Haycombe Veterinary Centre is part of the Highcroft Veterinary Group (corporate group name stated on the website). The group’s website describes a small‑animal set-up with in-house diagnostics (lab testing, X‑ray, ultrasound) and a broad menu of routine care and surgery, plus referral services in areas like orthopaedics and ophthalmology (as listed on the site).

From the latest reviews available to us, owners most often mention

• •Practical handling of anxious/reactive dogs, including accommodating entry via a quieter back route to avoid a busy reception area.
• •Routine preventative care such as puppy boosters.
• •A clear split in experiences: some describe the team as friendly/efficient, while others report inconclusive consultations, different advice from different vets, and feeling charged despite limited progress (including a reported ~£50 consultation fee).

Services

Services and capabilities listed on the Highcroft website for the selected practice include

• •Consultations and nurse clinics
• •Vaccinations and six‑month health checks
• •Parasite control and microchipping
• •Neutering and surgery (including soft tissue surgery and orthopaedic surgery listed as referral services)
• •Dentistry
• •Diagnostic tests & imaging (site mentions in‑house lab, X‑ray, ultrasound)
• •Blood pressure checks
• •Anal sac expression
• •Grooming & nail clipping
• •Pet travel documentation (GB)
• •Home visits
• •Exotic animals GP service (with a wide range of species listed on the website)
• •Referral services listed on the website: cardiology, internal medicine, ophthalmology, keyhole (laparoscopic) surgery, therapeutic laser therapy

Emergency care (as described on the website): 24‑hour emergency care, supported by MiNightVet (described as an on‑site dedicated emergency service with full‑time night staff).

Pricing

Pricing mentioned in reviews (owners’ reports)

• •A consultation charge of about £50 was reported by two reviewers (separately) who felt little was done/answered during the visit.
• •One reviewer reports paying nearly £30 for pain relief medication, with the total visit cost described as nearly £100.

Reviews

4.4 stars from 41 reviews. “”

• •Good accommodation for reactive dogs: one owner says staff let them enter via the back to avoid a busy reception.
• •Friendly/efficient experiences: several reviews describe staff as friendly and “most efficient,” including one mention of being “fantastic” with two dogs.
• •Concerns about value/clinical clarity: multiple 1‑star reviews describe not getting a clear diagnosis, being told different things by different vets, and feeling the practice was money‑focused.
• •Specific dissatisfaction with a charged consultation: one owner says a dew claw removal wasn’t done (plan changed to sedation on another day due to stress) and they were still charged ~£50 for a consultation when they later cancelled after the claw came off on its own.