Dog & Cat Vets in Bath

## Summary Bath Veterinary Centre Ltd is described by reviewers as an independent practice (contrasted with “chain vets”), with an owner-vet presence mentioned in recent feedback. It appears set up for routine care and common illnesses, with multiple examples of staff adapting handling to the animal rather than forcing a standard exam. Concrete details owners mention include: a vet waiting around 30 minutes after closing to see a dog with an allergic reaction; a vet examining a dog’s ears while lying on the floor so the dog didn’t have to be lifted onto the table; and cats reportedly staying calm after visits (one owner said their cat came straight out of the carrier and relaxed, rather than hiding as usual). Several reviewers also say they feel the practice doesn’t push unnecessary add-ons compared with corporate chains. ## Services Services and situations explicitly mentioned in the latest reviews include: - Annual vaccinations (“yearly jab”) and general check-ups - Assessment and treatment for an allergic reaction (same-day accommodation described by one owner) - Illness consultations, including an ear examination for a dog that was unwell ## People Named individuals mentioned by reviewers: - **Joy** (reception) and **Luke** (reception): described as welcoming and kind at the front desk, helping first-time visitors feel at ease. - **Lesley/Leslie** (role not stated): repeatedly mentioned for gentle handling—one owner said their cat was unusually relaxed immediately after the appointment. - **Mr Harrison** (vet, implied): mentioned alongside a nurse during a vaccination/check-up, described as patient and professional. - **Roger** (vet, implied): one reviewer calls him “the best vet I’ve ever known,” contrasting his approach with experiences at chain practices. ## Reviews **Google rating: 4.8 stars from 127 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Flexibility for urgent problems: one owner reports the vet stayed after closing to see a dog with an allergic reaction. - Low-stress handling: examples include a vet examining a dog on the floor to avoid lifting, and a cat remaining calm enough to relax immediately after the visit. - “Not upselling” is a recurring claim: multiple reviewers contrast the practice with chain vets and say they felt recommendations were focused on the animal’s needs rather than selling extras.

## Summary Bath Veterinary Group runs a main site plus multiple branches, and reviewers repeatedly reference a dedicated “Cat Clinic” setting. Based on the latest reviews, it appears particularly set up for feline care, including dental work and supportive handling for anxious cats. Concrete details owners mention include: clear explanation of diagnosis and costs before treatment, follow-up phone calls after procedures (including a tongue procedure), and detailed post-op instructions after dental extractions. ## Services - Cat-focused appointments in a dedicated “Cat Clinic” environment (mentioned by multiple reviewers). - Dental procedures for cats, including tooth extractions; owners mention neat stitching and detailed post-op care instructions. - Procedures/treatment for a tongue issue (a reviewer describes a procedure on a cat’s tongue and a follow-up call afterwards). - Health checks for senior cats (a “complete health check” is specifically mentioned). - End-of-life care for cats (one owner describes compassionate care “at the end of his life”). ## People - **Kate (vet)**: Mentioned for being clear and professional explaining an initial diagnosis; a reviewer also notes she followed up by phone after a tongue procedure. Another reviewer thanks “Dr. Kate” for patience with an extremely anxious cat during a dental procedure, including blood sampling and getting the cat back into a carrier. - **Katie (nurse)**: Thanked alongside Dr. Kate for handling an anxious cat patiently during dental treatment and helping with blood draw/handling. - **Raven (care assistant, reception)**: Credited with taking time to explain how the process would work while also managing other tasks. - Reception/admin staff are repeatedly described as kind and engaging (often mentioned alongside vets and nurses as part of a smooth visit). ## Reviews **Google rating: 4.8 stars from 108 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear communication: owners mention succinct but thorough explanations, including diagnosis and costs being explained before treatment. - Follow-up and aftercare: a post-procedure phone call is specifically mentioned, as are detailed post-op instructions after dental extractions. - Cat handling and environment: multiple reviews describe a calm, cat-friendly clinic setup where cats are allowed time to explore the room, and staff are noted for patience with fearful/anxious cats. - Specific clinical work called out: thorough dental procedure with tooth extractions and tidy stitching; ability to take blood from a very anxious cat is also mentioned. - Compassion at difficult moments: one review highlights dignified end-of-life care for a cat and support for the owners.

## Summary Vets Now Bath is part of the Vets Now corporate network (a UK-wide out‑of‑hours emergency provider). Based on the website and reviews, it’s set up primarily for urgent and emergency presentations when regular vets are closed, with small‑animal care and a triage/rapid-assessment workflow. From the latest reviews available to us, owners repeatedly mention being seen quickly for emergencies, clear explanations of options, and regular updates on what’s happening. Specific examples include treatment for a dog that needed to be made sick after eating a mango, follow-on endoscopy for another ingestion episode, breathing problems assessed “straight away,” and dental work for a cat. There is also a mixed signal on cost and experience: one reviewer cites a “basic £324” fee and a negative outcome, while several others describe staff as reassuring and not pushing expensive out‑of‑hours testing. ## Services - Out‑of‑hours emergency care as part of the Vets Now network (website statement). - Small‑animal emergency treatment (website statement). - Dental procedure mentioned for a cat (“dental opp”) (review). - Vomiting induction after ingestion (dog ate a mango and “needed to be sick”) (review). - Endoscopy following suspected/known ingestion (review). - Assessment and treatment for breathing problems in a cat (review). - Emergency assessment for urinary issues (cystitis mentioned) (review). - Emergency care for a cat with a gunshot injury (review). - Supportive end-of-life visit for a pet rat (review). ## Pricing - One reviewer reports a “basic £324” charge for an emergency visit (review). ## People - **Amy (vet)**: mentioned as conducting a thorough exam on a puppy, giving clear advice, helping the puppy stay relaxed, and “didn’t push expensive out of hours testing” (review). - **Ruby (reception)**: described as “an absolute star” during an after‑hours emergency visit (review). - Other staff are repeatedly described as responsive and good communicators, with owners noting reassurance and being kept informed during procedures like endoscopy (reviews). ## Reviews **3.9 stars from 172 reviews.** The latest reviews include several detailed, high‑praise emergency visits alongside one strongly negative account focused on cost, waiting time, and outcome. “Themes below are drawn from the latest written reviews available to us.” - **Speed and triage:** multiple owners say they were seen quickly and pets were “sorted out straight away,” including for breathing problems and other urgent presentations. - **Communication and updates:** repeated mentions of clear explanations, reassurance, and being kept informed during treatment (including around an endoscopy). - **Decision-making around tests/treatment:** one owner specifically notes the vet did not push expensive out‑of‑hours testing. - **Range of emergency cases described:** ingestion/toxicity-type cases (vomiting induction; endoscopy), dental procedure, urinary issue (cystitis), trauma (gunshot), and end‑of‑life support. - **Cost/experience conflict:** one review cites a “basic £324” fee, a 15–20 minute wait after booking an emergency service, and dissatisfaction with the assessment and outcome; this contrasts with many recent reports of quick care and supportive handling.

## Summary Bath Veterinary Group is part of the IVC group (mentioned by a reviewer) and operates a main site plus additional branches (per the clinic website). From the latest reviews, this branch is commonly described as welcoming and unhurried: owners mention consultations sometimes run over, but because the vet “doesn’t rush” and takes time to address concerns. Specific experiences noted include staff making a fuss of dogs on arrival, a vet examining an anxious dog at floor level to help her settle, and detailed, sympathetic guidance for a very sick cat (even when the outcome wasn’t improved). ## Services - General veterinary consultations, with reviewers specifically mentioning: - Advice and support for a very sick cat (including guidance in a difficult situation) - Exams for anxious/nervous dogs (including getting down on the floor to examine the dog to reduce stress) ## People - **Lucie (vet)**: Mentioned for being kind, sympathetic, and helpful when an owner brought in a very sick cat; the owner emphasised the quality of advice even though the cat did not recover. - **Unspecified vet (first visit)**: Praised for handling an anxious older dog by examining her on the floor, which the owner felt made the dog noticeably more at ease. - **Front-of-house/team (unnamed)**: Described as welcoming and as making a fuss of dogs when they come in. ## Reviews **Google: 4.8 stars from 91 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Consultations described as thorough and not rushed; some mention appointments can run over time for this reason. - Owners highlight staff being welcoming on arrival, including making a fuss of dogs. - Examples of sensitive handling include examining an anxious dog at floor level to help her relax. - One review flags a preference for the practice being independent, noting it is now part of the larger IVC group.

## Summary Bath Veterinary Group is a multi-branch practice (a main site plus six further branches are described on its website). It’s set up for routine veterinary care and urgent support, and is also listed as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). From the latest reviews available, owners describe thorough examinations and clear explanations, including a “quick referral for specialist treatment” and a same‑day response from the hospital. Several reviews also mention staff adjusting their handling for nervous dogs (keeping them calm and comfortable, with treats at reception). However, there is a sharply conflicting account from a first‑time owner describing an eye problem that they believe was not treated appropriately early on, and they also report being unable to see a different vet despite requesting one. ## Services - General consultations and examinations (owners mention “thorough examinations and explanations”). - Support for nervous/anxious dogs during visits (described as taking particular care to keep a nervous dog calm and comfortable). - Referral for specialist treatment when needed (one review describes a quick specialist referral and same‑day response from the receiving hospital). - Emergency veterinary services (listed in the clinic data as 24/7 or extended hours; no further detail provided). - Veterinary nurse training facility (listed in the clinic data). ## Pricing - Consultation fees mentioned in a recent review: **£64** for a first visit and **£128** for a second visit (context: an eye condition case reported by the reviewer). ## Reviews **4.6 stars from 138 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Handling nervous pets:** one owner says their nervous dog is kept calm and comfortable each visit and now appears excited to go in; treats at reception are mentioned. - **Communication and thoroughness:** owners cite thorough exams and explanations. - **Referral pathway:** one review mentions a quick referral for specialist treatment and a same‑day response from the hospital. - **End‑of‑life care:** one owner describes being treated with kindness and compassion during euthanasia, and says advice was honest. - **Conflicting clinical experience:** a 1‑star review alleges an eye condition worsened after an initial gel treatment and lack of advice about antibiotics, resulting in the pet losing an eye; the same reviewer also reports requesting a different vet but seeing the same one again and feeling the vet showed “no compassion.”